INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. How can I place an order?

To place an order, simply browse our selection of urns and plaques, select your desired options, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and your order will be on its way!

2. Can I customize the engraving?

Yes, absolutely! We offer personalized engraving services for both our urns and plaques. During the ordering process, you’ll have the opportunity to specify the text or design you’d like engraved on your chosen item.

3. When will my order be dispatched?

We strive to dispatch orders within 1–2 business days after they are placed. Once your order is dispatched, you will receive a confirmation email with tracking information.

4. What about returns and exchanges?

As a policy, we do not accept returns or exchanges. However, if you encounter any issues with your order, please contact us immediately. We are committed to resolving any concerns you may have to ensure your satisfaction.

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